Global GSOC Operator | On-Call & All-Shift Flexibility

Securitas Inc.; San Jose (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Securitas USA is seeking a Global Security Operations Center (GSOC) Operator. The role involves investigating alarms, coordinating response with patrols and emergency services, and supporting employee safety across global operations.

Key duties include monitoring systems, issuing advisories, and compiling incident reports. Must have full open availability, strong English communication, and be comfortable in a high-tech security environment.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Background check and pre-employment drug/alcohol test.
• Associate’s degree or 2+ years of related security experience.
• Strong customer service skills and communication abilities.
• Ability to read, write, and speak clearly in English.
• Ability to multitask in a fast-paced environment.
• Team-oriented and flexible for shifts and overtime.
• Proficient in Microsoft Windows and Office Suite.

Responsibilities

• Investigate alarms and respond by sending security patrols or alerting Fire/Police as needed.
• Assist employees with safety and security concerns.
• Monitor travel safety and security of employees.
• Review multiple systems to detect potential risks.
• Distribute advisories and coordinate corporate responses.
• Compile daily and incident reports.
• Follow procedures for incidents from local to global scope.
• Provide back-up, support, and on-call coverage.

Skills

Customer service

Communication

English proficiency

Multitasking

Team player

Tech adaptiveness

Education

Associate’s degree or 2+ years relevant security experience

Bachelor’s degree in IT/Security or related field (preferred)

Tools

Microsoft Windows

Microsoft Office Suite

Security systems knowledge

Job description

Securitas USA is seeking a Global Security Operations Center (GSOC) Operator. The role involves investigating alarms, coordinating response with patrols and emergency services, and supporting employee safety across global operations.

Key duties include monitoring systems, issuing advisories, and compiling incident reports. Must have full open availability, strong English communication, and be comfortable in a high-tech security environment.