24/7 GSOC Operator — Security & Incident Response

JD Finish Line; Indianapolis (IN); On-site; USD 52,000 - 75,000; Full time

Job summary

The Finish Line, Inc. is seeking a GSOC Operator to serve as the central hub for monitoring security systems across JD North America store locations.

This role requires constant situational awareness, rapid incident verification, and coordination with emergency services in a 24/7 environment. Responsibilities include monitoring video, alarms, and access control, coordinating with field technicians for breakfix, and handling CCTV access requests in compliance with privacy laws.

Qualifications

• Experience in GSOC or central monitoring in retail or dispatch is ideal but not required.
• Hands-on proficiency with VMS, access control software, alarm dashboards, GPS tracking, and ticketing systems.
• Strong understanding of video surveillance ethics and data privacy compliance.
• Excellent verbal and written communication under pressure.

Responsibilities

• Monitor video surveillance cameras, environmental sensors, and intrusion systems across North American stores to maintain 24/7 situational awareness.
• Verify alarms remotely via live feeds and sensor data, initiating action for break-ins or suspicious activity.
• Coordinate breakfix tickets for security hardware and liaise with field technicians and vendors.
• Review and approve CCTV footage requests in compliance with privacy and laws.
• Conduct routine audits of alarm testing, camera coverage, and access logs.
• Coordinate with law enforcement during emergencies and support crisis management.

Skills

GSOC experience

Video management

Access control

Alarm monitoring

GPS tracking

Ticketing systems

Data privacy compliance

Communication skills

Shift flexibility

Tools

Video Management Systems (VMS)

Access control software

GPS asset tracking platforms

Ticketing systems

Job description

The Finish Line, Inc. is seeking a GSOC Operator to serve as the central hub for monitoring security systems across JD North America store locations.

This role requires constant situational awareness, rapid incident verification, and coordination with emergency services in a 24/7 environment. Responsibilities include monitoring video, alarms, and access control, coordinating with field technicians for breakfix, and handling CCTV access requests in compliance with privacy laws.