24/7 Fleet Dispatcher — Emergency Roadside Support

AAA-The Auto Club Group; West Columbia (SC); Vor Ort; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

AAA membership

Paid holidays

401(k) plan with company match

Health insurance

Tuition assistance

Paid time off

Zusammenfassung

AAA The Auto Club Group is seeking a Fleet Dispatcher in Columbia, SC to dispatch emergency roadside assistance calls to members and fleet personnel via radio, phone, or electronic systems. You will manage calls, provide location instructions, and ensure service requests are closed in the dispatching system.

The role requires a high school diploma, strong communication skills, data entry accuracy, and the ability to work in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent (GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

Aufgaben

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver / customer escalations in accordance with established procedures.
• Provide explanations to customers and reports / document service issues.
• Close service requests using company electronic dispatching system.
• Accept payment from members / customers, when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records and files.
• Assist coworkers and less-tenured dispatchers, as necessary.

Kenntnisse

Customer service

Verbal communication

Active listening

Data entry

Geography knowledge

Problem solving

Fast-paced environment

Ausbildung

High school diploma

Jobbeschreibung

AAA The Auto Club Group is seeking a Fleet Dispatcher in Columbia, SC to dispatch emergency roadside assistance calls to members and fleet personnel via radio, phone, or electronic systems. You will manage calls, provide location instructions, and ensure service requests are closed in the dispatching system.

The role requires a high school diploma, strong communication skills, data entry accuracy, and the ability to work in a fast-paced environment.