Emergency Roadside Dispatcher — Fast-Paced & Impactful

ACS Auto Club Services, Inc.; Grand Rapids (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

AAA membership with roadside discounts

Adoption assistance

Fully paid training

Job summary

The Auto Club Group (ACG) is seeking a Fleet Dispatcher to manage emergency roadside dispatches for members and club fleet personnel. You will handle calls via radio, phone, or electronic means, using a computer aided dispatch system, with location spotting and map reading to guide responders.

Responsibilities include monitoring calls, resolving issues, and maintaining service records. The role operates in a 24x7, temperature-controlled office environment with irregular hours and ongoing

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and accurately enter data.
• Basic math skills (addition, subtraction, percentages).
• Experience resolving customer concerns and issues.
• Strong verbal communication and active listening for phone and in-person interactions.

Responsibilities

• Monitor dispatched calls and take action to resolve service issues.
• Handle driver/customer escalations per procedures.
• Provide explanations to customers and report service issues.
• Close service requests using the dispatching system.
• Accept payments when necessary and reconcile minor payment issues.

Skills

Data entry accuracy

Verbal communication

Active listening

Geography knowledge

Adaptability in fast-paced environment

Education

High school diploma or GED

Tools

Dispatch software

Computerized dispatch system

Job description

The Auto Club Group (ACG) is seeking a Fleet Dispatcher to manage emergency roadside dispatches for members and club fleet personnel. You will handle calls via radio, phone, or electronic means, using a computer aided dispatch system, with location spotting and map reading to guide responders.

Responsibilities include monitoring calls, resolving issues, and maintaining service records. The role operates in a 24x7, temperature-controlled office environment with irregular hours and ongoing