24/7 Fleet Dispatcher – Emergency Roadside Support

Aaa-the-Auto-Club-Grou; West Columbia (SC); Sur place; USD 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

AAA membership with roadside benefits

Adoption assistance program

Résumé du poste

The Auto Club Group (AAA) seeks a Fleet Dispatcher for an on-site role in Columbia, SC. Dispatch calls for emergency roadside assistance, guide field personnel, and use the dispatch system to locate members and coordinate services.

The position requires a high school diploma or GED, strong geography knowledge, and solid customer service skills. The role involves a fast-paced environment with variable hours, including evenings and weekends.

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and enter data accurately.

Responsabilités

• Monitor dispatched calls and take action to resolve service issues.
• Handle driver/customer escalations per procedures.
• Provide explanations to customers and document issues.
• Close service requests using the dispatching system.
• Accept payments when necessary and reconcile simple issues.
• Assist coworkers and other dispatchers as needed.

Connaissances

Typing/Data entry

Geography knowledge

Verbal communication

Customer service

Multi-tasking

Formation

High school diploma or GED

Outils

Computer dispatch system

Description du poste

The Auto Club Group (AAA) seeks a Fleet Dispatcher for an on-site role in Columbia, SC. Dispatch calls for emergency roadside assistance, guide field personnel, and use the dispatch system to locate members and coordinate services.

The position requires a high school diploma or GED, strong geography knowledge, and solid customer service skills. The role involves a fast-paced environment with variable hours, including evenings and weekends.