Emergency Roadside Dispatcher — Fast-Paced & Growth-Ready

AAA-The Auto Club Group; Chicago (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Fully paid training

Quarterly attendance bonus

Evening/overnight shift premiums

AAA membership

Job summary

AAA The Auto Club Group in Chicago, IL is seeking a Fleet Dispatcher to assign emergency roadside calls to members and fleet personnel via radio, phone, or electronic systems. You will manage calls, provide location guidance, and coordinate with dispatched teams from a central system.

The role requires a high school diploma, strong communication, data entry, and geographic knowledge. It offers on-site work, a variable schedule including evenings and weekends, and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Ability to enter data accurately using a keyboard.
• Basic math skills including percentages.
• Experience resolving customer concerns.
• Ability to prepare written communications and respond to inquiries.
• Basic geography knowledge for directions.
• Strong verbal communication and active listening.
• Ability to work in a fast-paced environment.

Responsibilities

• Monitor dispatched calls and resolve service issues.
• Handle driver/customer escalations per procedures.
• Provide explanations and document service issues.
• Close service requests using dispatching system.
• Accept payments when necessary.
• Assist coworkers and junior dispatchers.

Skills

Data entry

Geography knowledge

Verbal communication

Active listening

Customer service

Problem resolution

Education

High school diploma or GED

Tools

Dispatch software

Radio/phone system

Job description

AAA The Auto Club Group in Chicago, IL is seeking a Fleet Dispatcher to assign emergency roadside calls to members and fleet personnel via radio, phone, or electronic systems. You will manage calls, provide location guidance, and coordinate with dispatched teams from a central system.

The role requires a high school diploma, strong communication, data entry, and geographic knowledge. It offers on-site work, a variable schedule including evenings and weekends, and a comprehensive benefits package.