Emergency Roadside Fleet Dispatcher

Aaa-the-Auto-Club-Grou; Wixom (MI); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness benefits

401(k) with company match

Paid Time Off

Holidays

AAA membership

Tuition assistance

Adoption assistance

Descripción de la vacante

The Auto Club Group (AAA) is seeking a Fleet Dispatcher in Wixom, MI to route emergency roadside calls and manage dispatch operations. You will use a computer-aided dispatch system to locate members and direct fleet personnel, ensuring accurate location data and timely service delivery.

The role requires a high school diploma, strong communication, and the ability to work a fast-paced shift, including evenings, weekends, and overtime.

Formación

• High school diploma or GED required.
• Able to navigate computer systems and enter data accurately.
• Basic math skills including addition, subtraction and percentages.
• Experience resolving customer concerns.
• Strong verbal communication and listening skills.

Responsabilidades

• Monitor dispatched calls and take action to resolve service issues.
• Handle driver/customer escalations per procedures.
• Provide explanations to customers and document issues.
• Close service requests using the dispatch system.
• Accept payments from members/customers when needed.
• Assist coworkers and junior dispatchers as required.

Conocimientos

Data entry

Math skills

Customer service

Geography knowledge

Verbal communication

Teamwork

Educación

High school diploma or GED

Herramientas

Dispatch software

Descripción del empleo

The Auto Club Group (AAA) is seeking a Fleet Dispatcher in Wixom, MI to route emergency roadside calls and manage dispatch operations. You will use a computer-aided dispatch system to locate members and direct fleet personnel, ensuring accurate location data and timely service delivery.

The role requires a high school diploma, strong communication, and the ability to work a fast-paced shift, including evenings, weekends, and overtime.