On-Site Fleet Dispatcher – Emergency Roadside

ACS Auto Club Services, Inc.; North Charleston (SC); Vor Ort; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

401(k) program

Dental and vision

Employee Assistance Program

Life insurance

HSA/FSA options

Zusammenfassung

The Auto Club Group (ACG) is seeking a Fleet Dispatcher for an on-site role in North Charleston, SC. You will dispatch emergency roadside calls to members and fleet personnel via radio, phone or electronic systems, guiding responders to locations and coordinating with drivers and customers.

The position requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment, including evenings, weekends, and overtime as needed.

Qualifikationen

• High school diploma or equivalent (GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone/in-person interactions.

Aufgaben

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver/customer escalations in accordance with established procedures.
• Provide explanations to customers and reports/document service issues.
• Close service requests using company electronic dispatching system.
• Accept payment from members/customers when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records.

Kenntnisse

Data entry

Basic math

Customer resolution

Written communication

Geography knowledge

Verbal communication

Fast-paced environment

Ausbildung

High school diploma or equivalent

Tools

Computer-aided dispatch system

Jobbeschreibung

The Auto Club Group (ACG) is seeking a Fleet Dispatcher for an on-site role in North Charleston, SC. You will dispatch emergency roadside calls to members and fleet personnel via radio, phone or electronic systems, guiding responders to locations and coordinating with drivers and customers.

The position requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment, including evenings, weekends, and overtime as needed.