Emergency Roadside Dispatcher – 24/7 Fleet Ops

Aaa-the-Auto-Club-Grou; North Charleston (SC); Presencial; USD 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary AAA membership with road

Adoption assistance

Tuition assistance

Professional certification support

Resumo da oferta

The Auto Club Group (ACG) is seeking a Fleet Dispatcher in North Charleston, SC to dispatch emergency roadside assistance and coordinate with fleet personnel. This on-site role requires problem solving, map reading, and timely communication with members and drivers.

Responsibilities include monitoring calls, resolving issues, handling escalations, recording service details, and processing payments when needed. ACG offers comprehensive benefits and a robust PTO program.

Qualificações

• High school diploma or GED required.
• Ability to navigate computer systems and enter data accurately.
• Basic math skills including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Geography knowledge to provide directions.
• Strong verbal communication and active listening for in-person and phone interactions.

Responsabilidades

• Monitor dispatched calls and take action to resolve service issues.
• Handle driver/customer escalations per procedures.
• Provide explanations to customers and document service issues.
• Close service requests using dispatching system.
• Accept payments from members/customers when needed.
• Assist coworkers and less-tenured dispatchers as necessary.

Conhecimentos

Keyboard data entry

Geography knowledge

Strong verbal communication

Fast-paced environment

Customer service experience

Formação académica

High school diploma or GED

Ferramentas

Computer systems

Descrição da oferta de emprego

The Auto Club Group (ACG) is seeking a Fleet Dispatcher in North Charleston, SC to dispatch emergency roadside assistance and coordinate with fleet personnel. This on-site role requires problem solving, map reading, and timely communication with members and drivers.

Responsibilities include monitoring calls, resolving issues, handling escalations, recording service details, and processing payments when needed. ACG offers comprehensive benefits and a robust PTO program.