24/7 Emergency Medical Dispatcher — Critical Communications Pro

County Emergency Communications; Sugarloaf Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

County Emergency Communications in Sugarloaf, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident data, and coordinate response priorities. Training, certification, and assignment determine duties and oversight requirements.

Responsibilities include giving protocol-based instructions, relaying critical information to responders, and participating in quality-review activities to ensure efficient EMS coverage.

Qualifications

• High school diploma or equivalent required; some vacancies sponsor training.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Sugarloaf, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident data, and coordinate response priorities. Training, certification, and assignment determine duties and oversight requirements.

Responsibilities include giving protocol-based instructions, relaying critical information to responders, and participating in quality-review activities to ensure efficient EMS coverage.