Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Madison (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate responses from a central console in Madison, PA. The role requires following approved EMS protocols, gathering critical details, and prioritizing dispatches to support responders on the scene.

The position emphasizes accurate data capture, protocol adherence, and ongoing quality reviews while complying with oversight requirements and potential overtime commitments.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Decision making

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification or CPR certification may be required

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate responses from a central console in Madison, PA. The role requires following approved EMS protocols, gathering critical details, and prioritizing dispatches to support responders on the scene.

The position emphasizes accurate data capture, protocol adherence, and ongoing quality reviews while complying with oversight requirements and potential overtime commitments.