24/7 Emergency Dispatcher — Calm, Precise Crisis Response

County Emergency Communications; Toms River (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

County Emergency Communications in Ocean, NJ is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS responders. You will receive emergency and nonemergency calls, verify incident locations, and coordinate resources according to agency procedures.

The role requires calm communication, precise documentation, and the ability to manage multiple computer and radio systems. Training and certifications as required by the appointing agency will apply.

Qualifications

• High school diploma or equivalent required; some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines vary by agency.
• Strong typing and listening skills with calm, precise communication.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Ocean, NJ is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS responders. You will receive emergency and nonemergency calls, verify incident locations, and coordinate resources according to agency procedures.

The role requires calm communication, precise documentation, and the ability to manage multiple computer and radio systems. Training and certifications as required by the appointing agency will apply.