Calm, Precise 911 Dispatcher | Emergency Communications Pro

County Emergency Communications; Brant Rock (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Ocean Bluff, MA seeks a 911 Emergency Dispatcher to connect callers with responders. Duties include taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

You will gather information, document changes, and relay accurate details while managing multiple communications systems. The role requires calm communication and attention under pressure.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Ocean Bluff, MA seeks a 911 Emergency Dispatcher to connect callers with responders. Duties include taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

You will gather information, document changes, and relay accurate details while managing multiple communications systems. The role requires calm communication and attention under pressure.