911 Emergency Dispatcher — Calm, Multitask Call Operator

County Emergency Communications; Freehold (NJ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Eatontown, NJ seeks 911 Emergency Dispatchers to connect callers with public safety responders and coordinate urgent resources. You may receive emergency and nonemergency calls, verify locations, and document details while managing multiple communication systems.

These roles require calm communication, attention to detail, and the ability to relay accurate information. The duties include entering data into CAD, monitoring radio traffic, and dispatching

Qualifications

• High school diploma or recognized equivalency credential required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.
• Typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Information organization

Calm under pressure

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Eatontown, NJ seeks 911 Emergency Dispatchers to connect callers with public safety responders and coordinate urgent resources. You may receive emergency and nonemergency calls, verify locations, and document details while managing multiple communication systems.

These roles require calm communication, attention to detail, and the ability to relay accurate information. The duties include entering data into CAD, monitoring radio traffic, and dispatching