911 Emergency Dispatcher: Calm, Coordinated Response

County Emergency Communications; Eatontown (NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

County Emergency Communications in Eatontown, NJ is seeking 911 emergency dispatchers. You will receive emergency and nonemergency calls, confirm incident locations, gather information, and coordinate responders according to agency procedures.

The role demands calm communication, keen attention, and ability to work with multiple computer systems and radio equipment. Some shifts may include overnight, weekends, holidays, and overtime according to assignment.

Qualifications

• High school diploma or recognized equivalency required.
• Some agencies recruit entry-level; others require experience or current certifications.
• Background screening, medical/psychological/drug testing may be required.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as conditions change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer skills

Organizational skills

Education

High school diploma

Job description

County Emergency Communications in Eatontown, NJ is seeking 911 emergency dispatchers. You will receive emergency and nonemergency calls, confirm incident locations, gather information, and coordinate responders according to agency procedures.

The role demands calm communication, keen attention, and ability to work with multiple computer systems and radio equipment. Some shifts may include overnight, weekends, holidays, and overtime according to assignment.