24/7 Emergency Communications & Dispatch Specialist

San Antonio Water System; San Antonio (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

San Antonio Water System is seeking an Emergency Operations Center Specialist to manage communications for internal and external inquiries and emergency situations on a 24-hour basis. The role requires coordinating with field personnel, routing information, and supporting emergency responses.

The position emphasizes handling multiple consoles, operating radio systems, and distributing situation reports to leadership.

Qualifications

• Minimum of a High School diploma or GED.
• Three years of customer service experience in call center or dispatching.
• Proficient with computerized customer service, dispatching systems, word processing, Excel, and multiple database applications.

Responsibilities

• Responds to customer inquiries and routes information to appropriate parties.
• Dispatches and assists personnel concerning emergency responses and general maintenance responses.
• Initiates general work orders and distributes field service orders for a variety of internal customers via email, two-way radio transmission and telephone.
• Responds to customer billing inquiries and processes online updates to customer accounts and customer service programs, including multiple payments.
• Operates multiple types of communication consoles such as PC-based radio system and computerized customer information system.
• Applies basic radio communications protocols under FCC rules and regulations.
• Analyzes, prepares and distributes situation reports to senior and executive management.
• Interprets and implements emergency plans and documents emergency responses.
• Monitors field unit locations and activity.
• Maintains current situational awareness of SAWS policies, procedures and activities for public and internal employees.
• Performs other duties as assigned.

Skills

Customer service

Dispatching

Communication

Maps reading

Incident Command System

Two-way radio operation

Flexibility / overtime

Education

High School diploma or GED

Tools

Word processing

Excel

Database software

Job description

San Antonio Water System is seeking an Emergency Operations Center Specialist to manage communications for internal and external inquiries and emergency situations on a 24-hour basis. The role requires coordinating with field personnel, routing information, and supporting emergency responses.

The position emphasizes handling multiple consoles, operating radio systems, and distributing situation reports to leadership.