911 Dispatcher: Emergency Communications Specialist

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of San Antonio seeks a dedicated 911 Dispatcher to support Public Safety operations. You will handle 911 calls, assess emergencies, and coordinate with police dispatchers to route information accurately.

The role requires a high school diploma or GED, a background check, and licensure steps (CJIS, TCLOSE/TCIC) within established timelines. Candidates must be able to work varied shifts, including nights and overtime in emergencies.

Qualifications

• High school diploma or GED required.
• 1 year of public contact experience.
• CJIS fingerprint background check required.
• Must meet TCLEOSE Telecommunicator licensing requirements.
• Must be a U.S. citizen or naturalized.
• Must obtain TCLOSE/TCIC certifications within timelines.

Responsibilities

• Answer the 911 emergency number for the Police Department.
• Determine the nature of the emergency and enter data into the system.
• Route calls to the proper governmental agency.
• Assist Police Officers in obtaining services.
• Determine classification of service requests and jurisdiction.
• Maintain a calm, professional response in emergencies.
• Perform related duties and fulfill responsibilities as required.

Skills

Public relations

Telephone skills

Data entry

Customer service

Calm under pressure

Education

High school diploma or GED

Job description

City of San Antonio seeks a dedicated 911 Dispatcher to support Public Safety operations. You will handle 911 calls, assess emergencies, and coordinate with police dispatchers to route information accurately.

The role requires a high school diploma or GED, a background check, and licensure steps (CJIS, TCLOSE/TCIC) within established timelines. Candidates must be able to work varied shifts, including nights and overtime in emergencies.