24/7 Emergency Call Taker — Start a Critical Career

Public Safety Dispatch Network; Chillicothe (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Chillicothe, IA to serve as first responders by taking emergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

The role requires listening and typing proficiency, clear verbal communication, and adherence to established procedures. Training will cover call-taking and pre-arrival instructions within a 24/7 framework.

Qualifications

• High school diploma or equivalent required; some vacancies may accept without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Chillicothe, IA to serve as first responders by taking emergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

The role requires listening and typing proficiency, clear verbal communication, and adherence to established procedures. Training will cover call-taking and pre-arrival instructions within a 24/7 framework.