24/7 911 Call Taker — Start a Critical Emergency Career

Regional 911 Intake Solutions; Chilo (OH); In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Chilo, OH seeks dedicated 911 Call Takers to listen, verify incident details, and document information for dispatch with accuracy and calm under pressure.

This on-site role requires a high school diploma, strong typing and listening skills, and the ability to follow structured procedures. Training and certifications are provided; background checks apply; shifts may include nights and weekends.

Competenze

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing, and verbal communication are essential.
• Ability to follow structured procedures and complete assessments is required.
• Background checks and certifications are part of the process.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Conoscenze

Listening

Typing

Verbal communication

Customer service

Formazione

High school diploma or GED

Strumenti

Call-processing software

Dispatch software

Descrizione del lavoro

Regional 911 Intake Solutions in Chilo, OH seeks dedicated 911 Call Takers to listen, verify incident details, and document information for dispatch with accuracy and calm under pressure.

This on-site role requires a high school diploma, strong typing and listening skills, and the ability to follow structured procedures. Training and certifications are provided; background checks apply; shifts may include nights and weekends.