Critical 911 Call Taker — 24/7 Emergency Support

Public Safety Dispatch Network; Chillicothe (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Chillicothe, TX, is seeking 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and relay information to responding teams. You will document details and follow established protocols, with training and certifications required.

Applicants typically need a high school diploma or GED, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Background checks and screenings apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Chillicothe, TX, is seeking 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and relay information to responding teams. You will document details and follow established protocols, with training and certifications required.

Applicants typically need a high school diploma or GED, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Background checks and screenings apply.