24/7 Emergency Call Taker & Public Safety Dispatcher

National Public Safety Careers; Augusta (MT); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Augusta, MT to be the first point of contact for emergencies, asking focused questions and documenting details for responders.

Roles may include training for dispatch; duties involve processing information, relaying to dispatch, and providing pre-arrival instructions within training. Requirements include a high school diploma; prior public safety or customer service experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful but not required.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Augusta, MT to be the first point of contact for emergencies, asking focused questions and documenting details for responders.

Roles may include training for dispatch; duties involve processing information, relaying to dispatch, and providing pre-arrival instructions within training. Requirements include a high school diploma; prior public safety or customer service experience is helpful.