Emergency Call Taker — Be the First Responder on the Line

National Public Safety Careers; Wisdom (MT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers advertises 911 Call Taker opportunities in Wisdom, MT. This role involves greeting callers, gathering critical information, and supporting dispatch through structured questioning and precise data entry.

Qualified applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear verbal communication. Some vacancies may value prior customer service or dispatch exposure.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate data-entry skills.
• Ability to follow structured procedures in high-stress situations.
• Customer service or call-center experience preferred but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers advertises 911 Call Taker opportunities in Wisdom, MT. This role involves greeting callers, gathering critical information, and supporting dispatch through structured questioning and precise data entry.

Qualified applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear verbal communication. Some vacancies may value prior customer service or dispatch exposure.