24/7 Emergency 911 Call Taker

Public Safety Dispatch Network; Pipestone (MN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network in Pipestone, MN is seeking 911 Call Takers to serve as the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for responders, supporting 24/7 operations.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications will be provided; flexible shifts, including nights and weekends,

Qualifications

• Minimum high school diploma or equivalent.
• Previous customer service or call-center experience is helpful but not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

The Public Safety Dispatch Network in Pipestone, MN is seeking 911 Call Takers to serve as the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for responders, supporting 24/7 operations.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications will be provided; flexible shifts, including nights and weekends,