24/7 Emergency Call Taker & Dispatcher

National Public Safety Careers; California; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Trinity Center, CA. You will field emergency and nonemergency calls, confirm incident location and callback information, and use approved questions to assess urgency.

Enter details into call-processing or dispatch software, forward information to the correct dispatch function, and provide authorized pre-arrival instructions within training. Shifts may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Takers for Trinity Center, CA. You will field emergency and nonemergency calls, confirm incident location and callback information, and use approved questions to assess urgency.

Enter details into call-processing or dispatch software, forward information to the correct dispatch function, and provide authorized pre-arrival instructions within training. Shifts may include nights, weekends, holidays, and overtime.