24/7 Emergency 911 Call Taker

Public Safety Dispatch Network; Portsmouth (RI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Portsmouth, RI seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for responders.

Role requires following scripts, using approved questions, and forwarding details to dispatch units. Training and certification support are provided; a high school diploma and strong listening/typing skills are essential.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and clear verbal communication.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and policy.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Portsmouth, RI seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for responders.

Role requires following scripts, using approved questions, and forwarding details to dispatch units. Training and certification support are provided; a high school diploma and strong listening/typing skills are essential.