911 Emergency Call Taker — First-Response Communicator

Public Safety Dispatch Network; Queenstown (MD); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Queenstown, MD seeks 911 Call Takers to begin as first responders, handling emergency and non-emergency lines with calm, accuracy, and empathy. You'll confirm locations, collect essential details, and enter data into dispatch software while following structured procedures and staying aligned with agency policies and training requirements.

This role may involve shift work in a 24/7 operations center.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience may be helpful.
• Strong listening comprehension, accurate typing and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Queenstown, MD seeks 911 Call Takers to begin as first responders, handling emergency and non-emergency lines with calm, accuracy, and empathy. You'll confirm locations, collect essential details, and enter data into dispatch software while following structured procedures and staying aligned with agency policies and training requirements.

This role may involve shift work in a 24/7 operations center.