Emergency Call Taker & Dispatch Support

Public Safety Dispatch Network; Big Rock (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Big Rock, VA is seeking 911 Call Takers to collect critical information from callers and coordinate with dispatch teams. The role emphasizes listening, accurate data entry, and following established procedures to ensure proper response and safety.

Opportunities involve working in a public safety setting with potential rotating shifts and training requirements. Eligibility includes a high school diploma and the ability to perform under pressure in a 24/7

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training scope.
• Apply language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Big Rock, VA is seeking 911 Call Takers to collect critical information from callers and coordinate with dispatch teams. The role emphasizes listening, accurate data entry, and following established procedures to ensure proper response and safety.

Opportunities involve working in a public safety setting with potential rotating shifts and training requirements. Eligibility includes a high school diploma and the ability to perform under pressure in a 24/7