24/7 Emergency 911 Call Taker

Regional 911 Intake Solutions; Pontotoc (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Pontotoc, TX seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with precision and calm under pressure. You will verify locations, collect callback data, and document incidents using approved systems, following structured procedures learned during training.

Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent is required.
• Strong listening and typing skills; clear verbal communication.
• Ability to follow structured procedures and complete assessments.
• Dispatch experience is beneficial but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Multitasking

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Pontotoc, TX seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with precision and calm under pressure. You will verify locations, collect callback data, and document incidents using approved systems, following structured procedures learned during training.

Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication.