Emergency 911 Call Taker – Start Your Public Safety Career

Regional 911 Intake Solutions; Tupelo (AR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tupelo is seeking dedicated 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, verify locations, and document information for coordinating responders.

The role may involve rotating shifts and 24-hour operations depending on staffing needs, with training and certifications required. Responsibilities include handling emergency and non-emergency lines, confirming details, entering data into dispatch systems, and

Qualifications

• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Tupelo is seeking dedicated 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, verify locations, and document information for coordinating responders.

The role may involve rotating shifts and 24-hour operations depending on staffing needs, with training and certifications required. Responsibilities include handling emergency and non-emergency lines, confirming details, entering data into dispatch systems, and