Tow Dispatcher

PJ's Towing & Recovery; Lexington Park (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

PJ's Towing & Recovery in Lexington Park, MD is seeking an experienced Tow Dispatcher to coordinate towing and roadside assistance operations. You will manage high-pressure calls, prioritize requests, and dispatch units while maintaining safety and compliance with all regulations.

The ideal candidate has a proven ability to make quick, accurate decisions in fast-paced environments, excellent organizational skills, and a customer-focused approach to deliver reliable recovery services.

Qualifications

• Experience coordinating towing/roadside operations.
• Ability to handle high-pressure calls with composure.
• Knowledge of relevant laws and safety standards.

Responsibilities

• Coordinate dispatch of tow units and roadside assistance.
• Prioritize and assign incidents based on urgency and location.
• Make fast, accurate decisions under stress while ensuring compliance with regulations.
• Oversee vehicle recovery operations to ensure timely service.

Skills

Tow dispatching

Roadside assistance

Emergency response

Customer service

Job description

We are seeking an experienced Tow Dispatcher with a strong background in towing, roadside assistance, emergency response, or transportation dispatching. The ideal candidate will have a proven track record of managing high-pressure situations in fast-paced environments, making quick and accurate decisions under stress. While prior experience in emergency call centers or dispatch operations is beneficial, it is considered a plus.

Candidates must be highly organized, self-motivated, and capable of handling demanding customer interactions while maintaining compliance with all legal and operational standards. This role requires minimum dispatching experience in towing or roadside assistance, which is required. Your expertise will be essential in ensuring efficient vehicle recovery operations and exceptional service delivery.