24/7 Data Center Shift Lead | Cross-Shift Ops

ProFound People Pty Ltd; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

ProFound People Pty Ltd seeks a Shift Lead to oversee 24/7 data center operations in Austin, TX. You will manage handovers across four rotating 12-hour crews, ensuring no loss of tasks or information while maintaining safety and performance.

Work closely with the delivery manager to monitor queues, SLAs, and cross-shift bottlenecks. Strong client-facing communication is essential to translate technical updates for leadership.

Qualifications

• 3+ years in data center operations, IT service management or 24/7 technical operations.
• Experience running or coordinating shift handovers, cross-shift workflows or 24/7 production schedules.
• Time working in a continuous operation, ideally on 12-hour shift patterns.
• A solid understanding of data center environments and infrastructure.
• Clear, fast communication that conveys complex technical status accurately.
• A confident client-facing presence, with the ability to manage expectations and give technical updates.

Responsibilities

• Run the handover windows between the four crews, so no task, incident or information is lost.
• Audit shift logs from every crew and ensure full visibility of ongoing issues during handovers.
• Standardise procedures across crews to ensure consistent work across all shifts.
• Monitor live queues for tickets, deployments and alerts while tracking SLAs across shifts.
• Escalate delivery roadblocks that span more than one shift.
• Balance workload to clear backlogs and prevent burnout across teams.
• Track and report delivery metrics, downtime and handover efficiency with regular reports.
• Collaborate with team leads to document best practices for 24/7 operations.
• Serve as day-to-day client contact on cross-shift delivery and translate updates for leadership.

Skills

Data center operations

Shift handovers coordination

24/7 production schedules

12-hour shift experience

Data center infrastructure

Clear client-facing communication

Job description

ProFound People Pty Ltd seeks a Shift Lead to oversee 24/7 data center operations in Austin, TX. You will manage handovers across four rotating 12-hour crews, ensuring no loss of tasks or information while maintaining safety and performance.

Work closely with the delivery manager to monitor queues, SLAs, and cross-shift bottlenecks. Strong client-facing communication is essential to translate technical updates for leadership.