Data Center Ops Lead - Multi-Shift, High Availability

Akkodis; Amarillo (TX); On-site; USD 76,000 - 90,000; Full time

Job summary

Akkodis is seeking a Site Operations Manager to lead the day-to-day supplier delivery for the data center scope and act as the client’s primary operations contact. You will translate demand into safe staffing plans, manage performance across shifts, and ensure work is completed and documented per procedures and contracts.

This role requires 7+ years in data center operations with strong leadership, hands-on knowledge of server/network/storage basics, and on-site work in Amarillo, TX with

Qualifications

• 7+ years of experience in data center operations with significant people leadership.
• Experience leading multi-shift or 24x7 operations in high-availability environments.
• Understanding of server hardware, rack operations, networks and storage fundamentals, cabling, change control, incident management and escalation practices.
• Experience with workforce planning, vendor or supplier management, KPI/SLA governance, budgeting, and executive-level reporting.
• Strong written and verbal communication, good judgment, and ability to lead during high-priority incidents.
• Ability to work on-site in Amarillo, Texas, and support off-hours escalations.

Responsibilities

• Lead the supplier workforce across shifts, buildings, and workstreams with clear accountability.
• Lead weekly operating reviews covering priorities, demand forecasts, staffing, safety, quality, risks and escalations.
• Own workforce planning, schedules, attendance, backfill coverage, overtime controls, succession and surge planning.
• Ensure technicians are trained and authorized for server, storage, network, rack, deployment, upgrade, move and decommissioning tasks.
• Manage operational KPIs, service levels, throughput, backlog aging, productivity, quality trends and corrective actions.
• Coordinate incident, problem, and escalation management for safety, security, material service risk and capacity shortfalls.
• Maintain audit-ready records for training, access, work completion, asset handling, safety inspections and actions.
• Oversee supplier tools, PPE, access equipment, spare-parts controls, and shift readiness.
• Partner with recruiting, HR, EHS, security and leadership to resolve staffing or performance risks.
• Drive continuous improvement through root-cause analysis, trend review, standard work and lessons learned.

Skills

People leadership

Shift work

24x7 operations

Server hardware

Rack operations

Network fundamentals

Storage fundamentals

Structured cabling

Change control

Incident management

Escalations

Workforce planning

Vendor management

KPI governance

Budget awareness

Executive reporting

Communication

On-site Amarillo

Job description

Akkodis is seeking a Site Operations Manager to lead the day-to-day supplier delivery for the data center scope and act as the client’s primary operations contact. You will translate demand into safe staffing plans, manage performance across shifts, and ensure work is completed and documented per procedures and contracts.

This role requires 7+ years in data center operations with strong leadership, hands-on knowledge of server/network/storage basics, and on-site work in Amarillo, TX with