24/7 Data Center Ops Lead: Incident & Delivery Specialist

Astreya; Austin (TX); On-site; USD 98,000 - 155,000; Full time

Benefits offered by this job

Medical provided through UHC (PPO, HSA

Dental provided throughUHC

Nationwide Vision provided byUHC

Flexible Spending Account for Health &

Pre-Tax Account for Commuter Benefit/P

Continuing Education and Professional

Corporate Wellness Programprovided by

Employee Assistance Program

Wellness Days

Basic and Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, &

Tuition Reimbursement (available 6)

Paid Time Off (accrued and prorated, 0

Paid Holidays

Any other statutory leaves, paid time,

Job summary

Astreya is seeking a Incident Management and Operations professional to oversee 24/7 data center delivery across four 12-hour shifts in Austin, TX. You will orchestrate handovers, audit logs, and standardize processes to meet SLAs while preventing burnout and backlogs.

Responsibilities include monitoring tickets and deployments, generating reports, and driving continuous improvement with ITIL practices. A Bachelor's degree and ITIL certification are preferred, with experience in Jira, Grafana,

Qualifications

• Strong understanding of data center environments, infrastructure, and infrastructure delivery.
• Bachelor’s degree in IT, Engineering, Business Operations, or equivalent practical experience.
• ITIL certification (specifically Service Transition or Service Operations).
• Proficiency with workflow and ticketing platforms like Incident I.O, Grafana, Jira, Telemetrics etc.

Responsibilities

• Orchestrate the critical handover windows between the four rotating 12-hour shift crews, preventing data loss or dropped tasks.
• Review and audit daily shift logs from all four teams to guarantee complete situational awareness across the 24/7 cycle.
• Audit shift logs to verify that the incoming team has full visibility into ongoing technical issues.
• Identify operational gaps or inconsistencies in how different shift teams execute SOPs.
• Eliminate information silos and communication gaps between morning and evening crews.
• Provide daily, weekly and monthly reports to your manager.

Skills

Incident management

Operational delivery

Performance reporting

Data center operations

Education

Bachelor’s degree in IT, Engineering, Business Operations, or equivalent

ITIL certification

Tools

Incident I.O

Grafana

Jira

Telemetrics

Job description

Astreya is seeking a Incident Management and Operations professional to oversee 24/7 data center delivery across four 12-hour shifts in Austin, TX. You will orchestrate handovers, audit logs, and standardize processes to meet SLAs while preventing burnout and backlogs.

Responsibilities include monitoring tickets and deployments, generating reports, and driving continuous improvement with ITIL practices. A Bachelor's degree and ITIL certification are preferred, with experience in Jira, Grafana,