24/7 Data Centre Operations Lead

Hamilton Barnes; Texas; On-site; USD 99,000 - 121,000; Full time

Job summary

Hamilton Barnes is seeking a Data Centre Operations & Shift Delivery Manager to lead 24/7 operations, coordinating four rotating 12-hour shift teams and driving consistent processes. The role focuses on incident management, SLA compliance and cross-shift collaboration to ensure seamless service delivery for a major client.

You will audit shift logs, standardise handovers, manage escalations and produce regular performance reports.

Qualifications

• At least three years of experience in data centre operations, IT service management or 24/7 technical operations.
• Demonstrated experience coordinating cross-shift workflows, operational handovers or continuous production schedules.
• Strong understanding of data centre environments, infrastructure operations and technical service delivery.
• Experience working within or managing a 24/7 operational environment, ideally involving rotating 12-hour shifts.
• Familiarity with incident management, ticket queues, escalation procedures and SLA-driven service delivery.
• Experience reviewing operational reports, analysing performance metrics and identifying opportunities for process improvement.
• Ability to manage competing priorities and maintain operational oversight across multiple teams and workstreams.
• Exceptional written and verbal communication skills, with the ability to communicate complex technical information quickly and accurately.

Responsibilities

• Coordinate handovers between four rotating 12-hour shifts, ensuring transfers are accurate and disruption-free.
• Audit daily shift logs to monitor incidents, tasks and risks across the 24/7 cycle.
• Provide clear updates on unresolved issues, deployments and dependencies.
• Identify inconsistencies in handovers and SOP adherence, implementing corrective actions.
• Improve cross-shift communication to reduce gaps and missed tasks.
• Act as escalation point for incidents spanning multiple shifts.
• Produce regular operational reports on incidents and performance for the Delivery Manager.
• Monitor real-time queues and uphold SLAs across shifts.
• Standardise processes and handovers for consistent execution.
• Manage priorities and track critical activities to completion.
• Balance workloads to reduce backlogs and improve utilization.
• Identify bottlenecks and coordinate actions to maintain service continuity.
• Ensure activities follow safety and quality procedures.
• Support coordination across the 24/7 operating model.
• Track performance metrics and report on risks and delivery outcomes.
• Analyse shift trends to spot issues and improvement opportunities.
• Collaborate with shift leads to resolve recurring problems.
• Develop reporting processes for visibility of performance and risks.
• Document best practices to strengthen 24/7 operations.
• Translate data into recommendations to improve quality and accountability.
• Act as primary client contact on delivery status and continuity.
• Build relationships with client stakeholders and delivery teams.
• Communicate technical updates clearly to senior stakeholders.
• Provide updates on incident status, SLA performance and priorities.
• Escalate bottlenecks and systemic issues with recommendations.
• Manage stakeholder expectations with proactive risk and delay communications.
• Ensure alignment between client expectations and service commitments.

Skills

Data centre operations

24/7 operation experience

Cross-shift coordination

IT service management

Incident management

SLA-driven service delivery

Operational reporting

Performance analysis

Stakeholder management

Communication skills

Shift handover coordination

Operational consistency

Problem solving

Proactive improvement

Education

Bachelor’s degree in Information Technology, Engineering, Business Operations or a related discipline, or equivalent practical experience

Tools

Incident.io

Grafana

Jira

Job description

Hamilton Barnes is seeking a Data Centre Operations & Shift Delivery Manager to lead 24/7 operations, coordinating four rotating 12-hour shift teams and driving consistent processes. The role focuses on incident management, SLA compliance and cross-shift collaboration to ensure seamless service delivery for a major client.

You will audit shift logs, standardise handovers, manage escalations and produce regular performance reports.