24/7 911 Emergency Dispatcher — Calm, Precise Responding

County Emergency Communications; Clifford Township (PA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Clifford, PA is seeking an 911 Emergency Dispatcher. The role involves handling emergency and nonemergency calls, gathering essential information, and coordinating first responders according to agency procedures.

The dispatcher must stay calm, verify locations, document details, and communicate accurately across multiple systems. Training and certification are required, with potential overnight or rotating shifts and overtime.

Qualifications

• High school diploma or GED typically required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.
• Must be able to organize information under pressure and follow testing and training requirements.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Clifford, PA is seeking an 911 Emergency Dispatcher. The role involves handling emergency and nonemergency calls, gathering essential information, and coordinating first responders according to agency procedures.

The dispatcher must stay calm, verify locations, document details, and communicate accurately across multiple systems. Training and certification are required, with potential overnight or rotating shifts and overtime.