24/7 Emergency Dispatcher — Stay Calm, Save Lives

Emergency Telecommunicator Services; Clarks Mills (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

Emergency Telecommunicator Services seeks an attentive 911 Dispatcher in Clarks Mills, PA to join a public safety team. You will answer emergency and nonemergency calls, verify addresses, and coordinate with responders according to policy.

Candidates should have strong typing, listening, clear speech, and comfort with computer systems. Training and certifications as required by the agency may apply, and shifts can include nights, weekends, and overtime.

Qualifications

• High school diploma or GED is commonly required.
• Typing speed and accuracy are important for handling calls.
• Active listening and clear communication are essential.
• Familiarity with computer systems and dispatch software is useful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks an attentive 911 Dispatcher in Clarks Mills, PA to join a public safety team. You will answer emergency and nonemergency calls, verify addresses, and coordinate with responders according to policy.

Candidates should have strong typing, listening, clear speech, and comfort with computer systems. Training and certifications as required by the agency may apply, and shifts can include nights, weekends, and overtime.