24/7 911 Dispatcher — Calm, Precise Emergency Response

Emergency Telecommunicator Services; Woodbine (IA); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Descripción de la vacante

Emergency Telecommunicator Services in Woodbine, IA, seeks an 911 Emergency Dispatcher to connect callers with first responders and coordinate emergency resources. The role emphasizes calm, precise communication, rapid triage, and multi-system coordination to ensure accurate incident details reach responders.

The position involves shift work, potential overtime, and adherence to agency procedures. Candidates should have a high school diploma or GED and strong typing, listening, and communication

Formación

• High school diploma or GED commonly required.
• Typing speed and accuracy are important.
• Active listening and clear speech are essential.
• Ability to organize information under pressure is helpful.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Stress management

Multitasking

Educación

High school diploma or GED

Descripción del empleo

Emergency Telecommunicator Services in Woodbine, IA, seeks an 911 Emergency Dispatcher to connect callers with first responders and coordinate emergency resources. The role emphasizes calm, precise communication, rapid triage, and multi-system coordination to ensure accurate incident details reach responders.

The position involves shift work, potential overtime, and adherence to agency procedures. Candidates should have a high school diploma or GED and strong typing, listening, and communication