911 Dispatcher: Calm, Critical-Emergency Operator

Emergency Telecommunicator Services; Drakesville (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime compensation

Job summary

Emergency Telecommunicator Services in Drakesville, IA seeks a 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will confirm locations, gather information, and coordinate resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, entering data into CAD systems, and dispatching responders while monitoring multiple radio channels. Flexibility for shift work is common.

Qualifications

• High school diploma or equivalent commonly required.
• Typing, active listening, clear speech and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.

Skills

Calm communication

Active listening

Typing speed

Clear speech

Basic computer skills

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Drakesville, IA seeks a 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will confirm locations, gather information, and coordinate resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, entering data into CAD systems, and dispatching responders while monitoring multiple radio channels. Flexibility for shift work is common.