Around-the-Clock 911 Dispatcher — Calm & Precise

Emergency Telecommunicator Services; Kiron (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Kiron, IA seeks an 911 Emergency Dispatcher to connect callers with responders. You will verify locations, relay information, and coordinate police, fire, and medical resources while managing multiple systems.

The role requires calm communication, attention to detail, and the ability to work shifts including overtime as needed. High school diploma or GED is common; relevant testing may apply.

Qualifications

• High school diploma or GED required; entry-level possible with testing.
• Typing, listening, and clear communication skills are essential.
• Training and testing scores, experience, and certifications may apply.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using agency procedures and enter data into CAD.
• Dispatch responders and monitor radio traffic as incidents evolve.
• Provide caller instructions within training limits and maintain records.

Skills

Active listening

Typing speed

Clear speech

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Kiron, IA seeks an 911 Emergency Dispatcher to connect callers with responders. You will verify locations, relay information, and coordinate police, fire, and medical resources while managing multiple systems.

The role requires calm communication, attention to detail, and the ability to work shifts including overtime as needed. High school diploma or GED is common; relevant testing may apply.