Calm 911 Dispatcher — 24/7 Emergency Response

Emergency Telecommunicator Services; Mingo (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Mingo, IA. You will接 receive emergency and nonemergency calls, confirm critical details, and coordinate police, fire, or medical responders using agency procedures.

The role requires calm communication, strong listening, and the ability to manage multiple systems. Applicants should have a high school diploma or equivalent; some agencies may require experience or certifications.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require prior experience or certifications.
• Strong typing, listening, and communication skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using established questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders and coordinate radio operations as needed.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Calm under pressure

Clear speech

Multitasking

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Mingo, IA. You will接 receive emergency and nonemergency calls, confirm critical details, and coordinate police, fire, or medical responders using agency procedures.

The role requires calm communication, strong listening, and the ability to manage multiple systems. Applicants should have a high school diploma or equivalent; some agencies may require experience or certifications.