911 Emergency Dispatcher — Calm, Quick-Action Operator

911 Emergency Communications; Carroll (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Carroll, IA is seeking skilled dispatchers to connect callers with police, fire, and medical responders. You will verify locations, gather information, and coordinate resources using agency procedures.

This role requires calm communication, quick decision-making, and meticulous record-keeping. A high school diploma or equivalent is commonly required; some agencies may seek prior experience or certifications, and shift work including nights and weekends is typical.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants or require certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Information organization

Education

High School diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Carroll, IA is seeking skilled dispatchers to connect callers with police, fire, and medical responders. You will verify locations, gather information, and coordinate resources using agency procedures.

This role requires calm communication, quick decision-making, and meticulous record-keeping. A high school diploma or equivalent is commonly required; some agencies may seek prior experience or certifications, and shift work including nights and weekends is typical.