24/7 911 Dispatcher — Calm, Precise Emergency Coordinator

County Emergency Communications; Shelbyville (IN); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Resumo da oferta

County Emergency Communications in Shelbyville, IN seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, manage multiple systems, and relay critical information with composure.

The role requires calm communication, careful attention, and adherence to agency procedures while potentially working overnight, weekends, or holidays depending on staffing and overtime needs.

Qualificações

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants depending on openings.
• Basic computer proficiency and ability to work under pressure are valued.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and questions.
• Enter incident information into dispatch CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training limits and certify.
• Maintain records and protect confidential information.

Conhecimentos

Active listening

Typing

Clear speech

Calm under pressure

Formação académica

High school diploma or GED

Ferramentas

CAD systems

Descrição da oferta de emprego

County Emergency Communications in Shelbyville, IN seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, manage multiple systems, and relay critical information with composure.

The role requires calm communication, careful attention, and adherence to agency procedures while potentially working overnight, weekends, or holidays depending on staffing and overtime needs.