911 Emergency Dispatcher — Calm, Critical-Response Hero

County Emergency Communications; Henderson (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Henderson, KY seeks an 911 Emergency Dispatcher to connect callers with responders. You will take emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting information for reporting and response coordination. Training and certifications may apply.

Qualifications

• High school diploma or GED commonly required.
• Active listening and clear communication are essential.
• Ability to type accurately and navigate basic computer systems.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority per agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Henderson, KY seeks an 911 Emergency Dispatcher to connect callers with responders. You will take emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting information for reporting and response coordination. Training and certifications may apply.