Emergency Medical Dispatcher — Rapid Response & Coordination

911 Emergency Communications; Shelbyville (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Continuing education

Job summary

911 Emergency Communications in Shelbyville, IN seeks Emergency Medical Dispatchers to gather incident data, triage calls, and coordinate EMS resources. You will verify location, patient information, and access details, then direct responders as per protocols.

Requirements include a high school diploma and CPR certification, with dispatcher certification often required before appointment. The role may involve overnight shifts, weekends, and overtime per agency needs.

Qualifications

• High school diploma or equivalent commonly required; training may be sponsored.
• CPR certification may be required; EMT/paramedic credentials are not universal.
• Emergency Medical Dispatcher certification may be required before appointment depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Shelbyville, IN seeks Emergency Medical Dispatchers to gather incident data, triage calls, and coordinate EMS resources. You will verify location, patient information, and access details, then direct responders as per protocols.

Requirements include a high school diploma and CPR certification, with dispatcher certification often required before appointment. The role may involve overnight shifts, weekends, and overtime per agency needs.