Calm-Impact 911 Dispatcher — 24/7 Emergency Communications

County Emergency Communications; Big Clifty (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

County Emergency Communications in Kentucky is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will handle emergency and nonemergency calls, verify locations, and coordinate stay calm under pressure.

The role requires careful listening, precise data entry into CAD systems, and timely dispatch. Overtime and irregular hours are common; applicants may require background checks and certifications.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Kentucky is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will handle emergency and nonemergency calls, verify locations, and coordinate stay calm under pressure.

The role requires careful listening, precise data entry into CAD systems, and timely dispatch. Overtime and irregular hours are common; applicants may require background checks and certifications.