Calm 911 Dispatcher — Real-Time Emergency Response

Emergency Telecommunicator Services; Ferndale (NY); Sur place; USD 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

Emergency Telecommunicator Services in Ferndale, NY is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. The role emphasizes calm communication, precise information gathering, and multi-system coordination.

Responsibilities include processing emergency and nonemergency calls, confirming locations, documenting details, and relaying information while prioritizing safety and efficiency.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Formation

High school diploma or GED

Description du poste

Emergency Telecommunicator Services in Ferndale, NY is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. The role emphasizes calm communication, precise information gathering, and multi-system coordination.

Responsibilities include processing emergency and nonemergency calls, confirming locations, documenting details, and relaying information while prioritizing safety and efficiency.