100% Remote Customer Service Representative

TEKsystems; Lubbock (TX); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

HSA

Transit benefits

Employee Assistance Program

PTO

Job summary

TEKsystems is seeking a Remote Customer Service Representative for a 3-month contract, starting at $16.50 per hour. The role supports customers via phone, email, chat, and social media from home, with paid training and potential extension based on performance.

Eligibility is limited to select states. This fully remote position offers flexible hours, a structured training journey, and an opportunity to gain experience with a nationally recognized retail organization.

Qualifications

• Experience in customer service handling inquiries via phone, email, chat or social media.
• Strong verbal and written communication skills in a fast-paced environment.
• Ability to multitask while navigating multiple computer systems.
• Proficiency with Microsoft Outlook and common office apps.

Responsibilities

• Assist customers with orders, shipments, returns, refunds and warranties.
• Provide professional, friendly service via inbound calls and other channels.
• Help customers navigate online systems and find product information.

Skills

Customer service

Communication

Phone support

Multitasking

Microsoft Outlook

Tools

Microsoft Office

Job description

Remote Customer Service Representative - TX 100% Remote | Contract Opportunity | Starting at $16.50/Hour

Build Valuable Customer Service Experience From Home

Are you passionate about helping people and creating positive customer experiences? We're seeking motivated Customer Service Representatives to join a growing customer care team supporting customers through phone, email, chat, and social media interactions.

This is an excellent opportunity to gain experience with a nationally recognized retail organization while working from the comfort of your home. You'll receive comprehensive training, ongoing support, and the chance to extend your assignment based on business needs and performance.

Compensation & Work Arrangement

• Pay Rate: $16.50 per hour
• Location: 100% Remote
• Eligible States: Arizona, Colorado, and Texas only
• Contract Length: 3-month assignment
• Extension Opportunity: Potential for assignment extension based on performance and seasonal needs
• Start Dates Available: October 9, 2026 or October 16, 2026

What You'll Do

As a Customer Service Representative, you'll serve as a key resource for customers by providing support, guidance, and solutions through multiple communication channels.

Customer Support

• Assist customers with questions regarding orders, shipments, returns, refunds, and warranties
• Deliver professional and friendly service through inbound phone calls
• Help customers navigate online systems and websites
• Provide product information and general support
• Resolve customer concerns while creating positive experiences

Multi-Channel Communication

• Support customers via phone, email, chat, and social media interactions
• Document customer interactions accurately
• Maintain professionalism and empathy in every conversation

Your Training Journey

• Day 1: Virtual orientation
• Weeks 1-2: Instructor-led training and learning modules
• Week 3: On-the-job training with hands-on support
• Ongoing coaching and development throughout the assignment

Why You'll Love This Opportunity

• Work from home in an eligible state
• Paid training designed to help you succeed
• Build valuable customer service and communication skills
• Gain experience using industry-standard business tools
• Develop problem-solving and customer relationship skills
• Opportunity for assignment extension based on performance
• Supportive team environment with ongoing coaching

What We're Looking For Preferred Qualifications

• Previous customer service experience assisting customers and resolving concerns
• Strong verbal and written communication skills
• Comfortable speaking with customers on the phone throughout the day
• Ability to multitask between computer systems while communicating with customers
• Basic proficiency with Microsoft Outlook, Word, and other office applications
• Reliable internet connection and dedicated remote workspace

Ideal Candidate Traits

• Positive and professional attitude
• Customer-focused mindset
• Strong attention to detail
• Ability to learn new systems and processesquickly
• Dependable and adaptable

Schedule Information Texas / Central Time Candidates

Training Schedule

• Orientation: Friday, 10:00 AM - 12:00 PM
• Weeks 1-2: Monday-Friday, 9:00 AM - 6:00 PM
• Week 3: Monday-Friday, 9:00 AM - 6:00 PM

Regular Schedule

• Availability needed Monday-Saturday, 8:00 AM - 5:00 PM

Peak Season Availability

• Monday-Sunday, 8:00 AM - 7:00 PM
• Sunday availability required starting November 15

Job Type & Location

This is a Contract position based out of Lubbock, TX.

Pay and Benefits

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.