REMOTE Call Center Representative 1

TEKsystems; Dallas (TX); Remote; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Customer Service Representative to support a high-volume contact center in a fully remote role. You will act as the primary contact for customers, providing timely and accurate information regarding products, services, billing inquiries, and account-related concerns with professionalism.

The position emphasizes strong communication, problem-solving abilities, and a commitment to delivering an exceptional customer experience.

Qualifications

• High school diploma or GED preferred.
• 0-2 years of customer service or related experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently in a fast-paced environment.
• Experience with Microsoft Outlook and data entry systems.

Responsibilities

• Respond to inbound and/or outbound customer inquiries via phone and other channels.
• Resolve customer concerns related to services, billing, claims, and account information.
• Research issues and provide accurate follow-up as needed.
• Escalate complex issues to the appropriate department.
• Maintain detailed and accurate records of customer interactions.
• Ensure compliance with policies and quality standards while delivering support.
• Meet established productivity, service, and performance metrics.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Time management

Microsoft Outlook

Data entry systems

Confidentiality

Independent work

Education

High school diploma or GED

Tools

Microsoft Outlook

Data entry systems

Other computer applications

Job description

Customer Service Representative (Remote)

Position Summary

We are seeking motivated and customer-focused Customer Service Representatives to support a high-volume contact center environment. In this role, you will serve as the primary point of contact for customers, providing timely and accurate information regarding products, services, billing inquiries, and account-related concerns. Successful candidates will demonstrate strong communication skills, problem-solving abilities, and a commitment to delivering an exceptional customer experience.

Key Responsibilities

• Respond to inbound and/or outbound customer inquiries via phone and other communication channels.
• Resolve customer concerns related to services, billing, claims, and account information.
• Research issues, identify appropriate solutions, and provide accurate follow-up as needed.
• Escalate complex or unresolved issues to the appropriate department for further investigation and resolution.
• Maintain detailed and accurate records of customer interactions, inquiries, and actions taken.
• Ensure compliance with company policies, procedures, and quality standards while delivering customer support.
• Meet established productivity, service, and performance metrics.

Required Qualifications

• High school diploma or GED preferred.
• 0-2 years of customer service, call center, or related experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and effectively manage time in a fast-paced environment.
• Experience with Microsoft Outlook, data entry systems, and other computer applications.
• Ability to accurately document customer interactions and maintain confidentiality.

Preferred Qualifications

• Previous call center, healthcare customer service, or contact center experience.
• Strong problem-solving and conflict resolution skills.
• Ability to navigate multiple systems while maintaining a positive customer experience.

Work Environment

• 100% Remote.
• Approximately 7 weeks of paid virtual training; camera participation is required during training.
• Must be available to work within operating hours of 7:00 AM to 8:00 PM, seven days per week.
• Rotating evening and weekend schedules may be required based on business needs.

Interview Information

• Virtual interviews will be conducted September 1 through September 4.
• Qualified candidates will be contacted to schedule an interview time.

Why Join Us?

• Opportunity to work with a leading healthcare organization during a critical enrollment period.
• Fully remote work environment.
• Comprehensive training and ongoing support.
• Collaborative team atmosphere with growth and development opportunities.

This is an excellent opportunity for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced, customer-focused environment.

Job Type & Location

This is a Contract position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.　That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed.　We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.　We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.