Customer Service Representative

TEKsystems; Louisville (KY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

On-site training

Potential for contract extensions

Job summary

TEKsystems is seeking a Customer Service Representative for Open Enrollment Support in Louisville, KY. This on-site role involves handling high-volume benefits inquiries, enrollment assistance, and detailed record-keeping during the seasonal period.

You will engage employees and customers, explain plan options, and navigate multiple systems to document interactions. Training lasts 3 weeks onsite, with shifts set between 8:00 AM and 8:00 PM EST, and potential for hybrid/remote work after training.

Qualifications

• At least 1 year of customer service experience (in-person acceptable).
• Strong communication, patience, and problem-solving skills.
• Comfortable learning call center processes and systems.
• Basic computer proficiency: Microsoft Office, web-based applications, and navigating multiple screens/tabs.
• Consistent work history and strong job tenure.

Responsibilities

• Handle 30-40 inbound calls per day in a queue environment.
• Assist employees, customers, and clients with benefits and insurance-related inquiries.
• Explain benefits plans, coverage options, and enrollment procedures.
• Process and record benefit enrollments accurately.
• Research customer questions and provide timely resolutions.
• Navigate multiple systems while documenting interactions.
• Support open enrollment activities and related administrative functions.

Skills

Customer service

Communication skills

Problem solving

Call center familiarity

Tools

Microsoft Office

Web-based apps

Multi-screen navigation

Job description

Customer Service Representative (Open Enrollment Support)

Location: Louisville, KY 40299

Work Type: On-site Training | Hybrid/Remote Potential After Training

Pay Rate: $19.00/hour

Contract Length: 3 Months (Seasonal Open Enrollment Support)

About The Opportunity

We are seeking Customer Service Representatives to support a high-volume benefits enrollment season. This is a great opportunity for individuals looking to gain call center experience, build customer service skills, and earn extra income during the holiday season.

In this role, you will assist employees and customers with benefits-related questions, enrollment assistance, and insurance program information while delivering excellent customer service.

Responsibilities

• Handle 30-40 inbound calls per day in a queue environment
• Assist employees, customers, and clients with benefits and insurance-related inquiries
• Explain benefits plans, coverage options, and enrollment procedures
• Process and record benefit enrollments accurately
• Research customer questions and provide timely resolutions
• Navigate multiple systems while documenting interactions
• Support open enrollment activities and related administrative functions

Required Qualifications

• At least 1 year of customer service experience (in-person customer service is acceptable)
• Strong communication, patience, and problem-solving skills
• Comfortable learning call center processes and systems
• Basic computer proficiency, including:
  • Microsoft Office
  • Web-based applications
  • Navigating multiple screens and tabs
• Consistent work history and strong job tenure

Preferred Qualifications

• Call center experience
• Insurance or benefits administration knowledge
• Open enrollment experience
• Customer support

Training & Schedule

Training

• 3 weeks of classroom and nesting training
• Fully onsite in Louisville, KY

After Training

• Assigned a work schedule between 8:00 AM and 8:00 PM EST
• Shift assignment determined during training and cannot be selected or changed
• Must be available Monday through Friday within the full operating hours
• Required to work at least one Saturday per month during October, November, and January (overtime eligible)

Important Requirements

• Must have full availability between 8:00 AM and 8:00 PM EST
• Must be able to work onsite as needed
• Must live within a reasonable commuting distance of the office
• Must be able to report to the office quickly if internet or equipment issues prevent remote work

Why Join Us?

• Opportunity to gain valuable call center and customer support experience
• Competitive hourly pay
• Build your resume with a well-known industry leader
• Positive and engaging training environment with incentives, treats, and recognition throughout training
• Potential for contract extensions or future opportunities based on business needs

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.