Customer Service Representative

TEKsystems; Madison (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Paid Time Off

Job summary

TEKsystems in Madison, WI is seeking a Customer Care Representative to join a fast-paced support team. You will be the main contact for customers, assisting with order placement, status updates, product questions, pricing inquiries, and issue resolution.

You should enjoy helping customers, manage multiple priorities, and collaborate with logistics, sales, regulatory affairs, and trade compliance to ensure a positive experience.

Qualifications

• 1+ year of customer service or order management experience.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable handling both phone and email support.
• Strong attention to detail and problem-solving abilities.
• Experience with ERP systems is a plus.

Responsibilities

• Respond to customer inquiries by phone and email regarding orders, pricing, products, and account information.
• Enter and manage customer orders accurately within the ERP system.
• Handle customer concerns and complaints while delivering high-quality service.
• Monitor and respond to incoming emails to meet team goals.
• Create and maintain customer accounts and related records.
• Collaborate with logistics, supply chain, sales, regulatory affairs, and trade compliance to resolve needs.
• Troubleshoot basic product or technical issues and process return authorizations.
• Communicate potential issues, delays, or concerns to leadership proactively.
• Participate in daily team meetings to support department KPIs.
• Meet productivity and quality targets consistently.

Skills

Customer service

Communication

ERP systems

Multitasking

Phone & email support

Attention to detail

Tools

ERP software

Job description

We're looking for a Customer Care Representative to join a fast-paced customer support team. In this role, you'll serve as the primary point of contact for customers, assisting with order placement, order status updates, product questions, pricing inquiries, and issue resolution. The ideal candidate enjoys helping customers, can manage multiple priorities, and works well with teams across the organization to ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone and email regarding orders, pricing, products, and account information
• Enter and manage customer orders accurately within the company's ERP system
• Handle customer concerns and complaints while providing a high level of customer service
• Monitor and respond to incoming emails to meet team service and response goals
• Create and maintain customer accounts and related records
• Work closely with teams including logistics, supply chain, sales, regulatory affairs, and trade compliance to resolve customer needs
• Troubleshoot basic product or technical issues over the phone and process return authorizations when needed
• Communicate potential issues, delays, or customer concerns to leadership proactively
• Participate in daily team meetings and contribute toward departmental goals and KPI metrics
• Consistently meet productivity, quality, and customer service expectations

What We're Looking For

• 1+ year of previous customer service, customer support, call center, or order management experience
• Strong customer service and communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable handling both phone and email support
• Strong attention to detail and problem-solving abilities
• Experience working with ERP systems is a plus

Job Type & Location

This is a Contract to Hire position based out of Madison, WI.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Sep 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.